Pana21 is committed to protecting the privacy and security of your personal data. This policy clearly explains how we collect, use, store, and protect your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Privacy is more than words on paper — it is a responsibility we take seriously every day.
All data transmitted between your device and pana21's servers is protected by bank-grade 256-bit SSL encryption. No one can intercept or read your data while in transit.
Your personal data is stored on servers protected by strict access controls. Only authorized personnel may access your account information, and every access is carefully logged.
Pana21 does not sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent. Your data belongs to you, not to us as a business asset.
All data handling practices at pana21 fully comply with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA). We undergo periodic compliance reviews by independent parties.
You have full control over your data — including the right to access, correct, delete, or transfer it at any time via the pana21 account panel.
In the event of any security incident involving your data, pana21 will notify you within 72 hours and take immediate remedial action in accordance with applicable legislation.
This Privacy Policy explains how pana21 Entertainment Limited ("pana21", "we") collects, uses, discloses, and protects your personal information when you use the pana21.app platform and all related services.
We take seriously the trust you place in us when sharing your personal information. This policy is built on the principles of transparency, user control, and robust data protection. We will not use your data in ways you would not expect or have not agreed to.
By registering an account or using pana21's services, you agree to the collection and use of data as described in this Privacy Policy. If you have any questions, our data protection team is available around the clock through our 24/7 support channels.
Policy Updates: This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes via in-platform notifications or email.
Pana21 collects various types of information to provide and improve our services. Below is a summary of the data categories we collect:
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number, gender | Identity verification (KYC) and legal compliance |
| Contact Information | Email address, phone number, residential address | Service communications and customer support |
| Financial Information | Bank account number, e-wallet, transaction records | Secure deposit and withdrawal processing |
| Usage Data | Game history, wagering activity, login times | Product improvement and fraud detection |
| Technical Data | IP address, device type, web browser, cookies | Platform security and experience optimisation |
| KYC Documents | Copy of identification card, bank statements, utility bills | Identity verification and AML compliance |
We only collect data that is strictly necessary for the stated purposes. The principle of data minimization is central to how we handle your personal information.
The data we collect is used for the following purposes, all with a valid legal basis under PDPA 2010:
Your Choices: You can withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team. Withdrawing marketing consent will not affect your access to pana21's core services.
Pana21 does not sell your personal data. However, in certain situations, we may share data with the following parties:
In all cases of data sharing, pana21 ensures that the receiving party upholds data protection obligations equivalent to our own standards.
Your data security is pana21's highest priority. We implement multiple layers of technical and organisational protection to keep your data safe at all times:
Security Certification: pana21's infrastructure has received security certification from accredited independent testing bodies. We undergo security audits twice a year to ensure our data protection standards remain current.
Pana21 uses cookies and similar tracking technologies to enhance your experience on the platform. Below are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect certain functions of the pana21 platform.
As a pana21 user in Malaysia, you have the following rights under the Personal Data Protection Act 2010:
You have the right to request a copy of all personal data we hold about you at any time.
You can request that we correct any inaccurate or incomplete data.
You can request the deletion of your personal data, subject to legal retention obligations.
You can object to the processing of your data for direct marketing purposes at any time.
You can request your data in a machine-readable format for transfer to another platform.
You can request a restriction on the processing of your data in certain situations provided for by law.
To exercise any of the above rights, contact our data protection team via live chat or support email. We will process your request within 30 business days in accordance with PDPA requirements.
Pana21 retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with applicable legal requirements. Below are our data retention guidelines:
Once the retention period expires, your data will be securely deleted or permanently anonymized using methods appropriate to the sensitivity of that data.
Pana21 strictly prohibits use of the platform by individuals under the age of 18. Our platform is not designed for, and we do not knowingly collect personal data from, minors or underage individuals.
We apply a strict age verification process during account registration, including KYC document checks that require official identity verification. Should we find that data has been collected from someone under the age of 18, we will immediately delete that data and close the relevant account.
If you become aware that someone under the age of 18 has registered an account on pana21, please contact us immediately so we can take the appropriate action.
If you have any questions, concerns, or complaints regarding how pana21 handles your personal data, we encourage you to contact us directly.
The pana21 Data Protection Team can be reached via:
We are committed to resolving every privacy complaint fairly and transparently. If you are not satisfied with our response, you have the right to refer your complaint to Malaysia's Department of Personal Data Protection.
Quick Response: For urgent privacy enquiries, pana21's live chat is the fastest way to get a response. Our team, trained in data protection matters, is ready to assist you 24 hours a day, 7 days a week.